Formal Education:
- B.A., Liberal Arts in History - 1973: Michigan Technological University
- Post-graduate Work: Bus. Adm. - 1974: Michigan Technological University
- Post-graduate Work: Rhetoric & Tech. Communication - 1987-1993: Michigan Technological University
Professional Development:
While at Social Security Administration
- Claims Representative Basic Course (SSA): Graduated November 1974
- Transactional Analysis: Federal Certification 1978
- Speed Reading/Scanning: Federal Certification 1978
- Confrontational Ethics/Handling Angry Clients: Federal Certification 1980
(there are many more, but not of much import here).
While at Michigan Technological University:
- Benefits Management Short Course: Alexander & Alexander 1989
- Passed 4 of 10 Exams
for Benefits Manager Cert. from Wharton School of Business: 1990
(interrupted by move to Information Technology).
- Diversity Training
- Basic Manager Training
- Total Quality Training
- Employee Assistance Coordinator training
- And many, many more training offerings, too numerous to mention here.
Conference based Skills Training:
- CUPA and MCUPA annual training: 1987-1990 (College and University Personnel Assoc., Michigan CUPA)
- SIGDOC sessions, 1993-1997 (ACMs Special Interest Group on DOCmentation)
- ACUTA sessions, 1999
Hardware and Software Experience:
Hardware: Sun Sparc (Unix), Windows PC, Macintosh, Palm, and Dana computers.
OS Software: Unix, DOS, Windows 3.x, Windows 95/98/NT 4.0/2000/ME, XP, and a little Linux...
Productivity Software:
FrameMaker 3/4/5/5.5 &6, WordPerfect 5.1-7.0, (Win, Unix), MSWord
5.0- MS Office 97/2000/2003/2007, browsers, HTML editors (including
Dreamweaver 1.0-CS3), HTML conversion tools, multimedia packages,
graphics tools, OCR, scanning software, presentation software, portable
document conversion software, electronic course development software,
e-mail management, Usenet news, calendaring, information mapping
(MindManager), voice and handwriting recognition, course management
software (Web Course in a Box and WebCT).
